General Terms and Conditions

  1. Reservation
    For booking kindly let us know your actual credit card number, date of issue and cardholder name.
  2. Arrival and Departure: 
    Check-In from 2 pm, room is reserved till 6 pm - if you did not inform us about late arrival before.  
    Check out latest 11 am - if your departure will be later, luggage can be deposited in the area of the reception.
  3. Payment:
    Payment could be done at arrival or departure cash or by any common credit card. (In case of special offers agreement, cash payment is required).  
    For companies: Invoice can be mailed to any adress in Austria, if company let us know by mail or fax that they are picking up the costs and payment is guaranteed.  
    For the rest of the EU we give you the possibility to send invoice too: company credit card informations, we charge the amount and send the bill.
  4. Cancellation and "No Show":
    Cancellation free of charge only possible till one day before arrival and has to be in written form.  
    In case of "no show" at day of arrival, without written cancellation we will charge the first night per room and debit credit card or bill will be sent.